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Monthly Archives: September 2010
Budding entrepreneurs should take care of their redundancy payments
It is then that there is a danger of being lured into something which may eat some or all of that redundancy payment without any lasting benefit.
There may be an attractive offer for a franchise with “guaranteed income”. Continue reading
Posted in Business planning, Fraud, marketing, Start-up
Tagged compensation, franchise, Layoff, redundancy, redundant, unemployed
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Customer service and great customer experience
It was a great way to do business when often in the large retail motoring shops you have a job to find someone to help at all.
Have you had a really good customer service experience recently? Give the business a testimonial. Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged Customer experience, Customer service, recommend, recommendation, reputation, sales
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Networking and Chinese Walls
Confidentiality had to be preserved even within the firm one worked for, so one couldn’t afford a careless word over lunch in the canteen or on the park bench. These special arrangements where we could not talk about our work with members of staff on another team were and are called Chinese Walls. Continue reading
Knowing when not to apologise
We all know that when something goes wrong in our business and a client or customer has not received the service he or she expects, the first thing we should do is apologise. Generally if we pay attention to our … Continue reading
Posted in Customer relations, Customer service, management
Tagged apologise, apologize, customer, Customer service, don't apologise, reputation
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Networking and raining on my parade
We have to accept that some networkers are very insecure. That would be because some people in general are insecure. There can be a problem at some events which allow more than one of the same type of business to … Continue reading
Posted in Business planning, marketing, networking, Referral networking
Tagged marketing, networking, referral, reputation, responsibility, sell, spoil
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Customer service? What’s that?
I cannot understand why a simple act of kindness was beyond these men, even if they are not instructed in customer service. Continue reading
Cold calls, warm calls and reputation
Recently I was called on our home telephone by a female person who immediately launched into a script along the lines of “I am calling from “Anonymous” Windows to tell you about our current special promotion if you order from … Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged cold call, customer, Customer service, Doors and Windows, polite, sales, service, Telephone
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Trust, networking and the black hole
Image via Wikipedia When we refer someone to a friend or colleague or fellow-networker, we do need to be able to trust the person we have recommended. That is obvious and should go without saying. Part of the way we … Continue reading
Posted in marketing, networking, Referral networking
Tagged marketing, networking, referral, reliable, reputation, responsibility, trust, unreliable
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The right market for a business start-up
Image by Getty Images via @daylife When we are starting a business it is easy to take on every prospect who comes to our door and every project we may be asked to do. It is easy for me to … Continue reading
Posted in marketing, Sales, Start-up
Tagged customer, marketing, sales, small business, Start-up
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Using our window of opportunity in business
There are times when we need to release our inhibitions and just go for the opportunity. Usually we step back from taking action when we have the chance by giving ourselves small alibis for inaction Continue reading
Posted in Business planning, management, productivity, Sales
Tagged alibi, excuse, opportunity, service, small business
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