Monthly Archives: July 2011

Diseased and toxic workplace cultures

Disbelief I understand the furore over the apparent disbelief, especially amongst politicians, when the management of the News of the World and the senior editorial staff say they didn’t know that telephone hacking was used to get stories about well known people. Yet I know from my experience as an employee that senior management can…

Making a meal of our managing duties

I am all for delegation of responsibility to staff. That is part of good management if you are confident your managers and employees are up to coping. Of course it is important that they ask for advice and they are properly trained. Sometimes things can go wrong when we are not in touch with our…

Closed and open networks in the 21st Century

Under orders Do you like being told what to do? As a small business owner, I don’t, and I don’t suppose you do either. To be honest, I never really have liked being told what to do. When I was an employee I had to be at the start, but as I became more experienced…

Networking and participation

I have been involved with referral networking groups over a number of years. Generally they have been the breakfast meeting organizations which only one member for each category of business is permitted to join. Mostly they work well and a good number of referrals is passed, Occasionally we get grumbling both from members and from…

Telephone blues

As some of you may remember I think it is very important that the published telephone number of any business is answered in person by a human being. I tried to contact a couple of sole trader business advisers last week and both of them were using answering machines or voice-mail on their land lines….

How to get the right result in your service purchasing

We know what we want? It is easy to think we know what we want when buying in services, but we do need to check what our supplier thinks we have asked for. After all, if we buy a new TV or dishwasher, we need to know it fits our requirements; whether it is the…

Wrapped-up people

Have you noticed how some people carry on in their own little world oblivious of their surroundings. They don’t see the sights and hear the sounds around them, or rather they see and don’t observe, and they hear but don’t listen. A few weeks ago I passed a guy walking quite fast along a path…

The Water Margin guide to business

  The expression “small business” has many meanings. There is no way of knowing whether we mean a business with fifty employees or just one person on her or his own. What I am going to say apples to the smaller small businesses although slightly bigger businesses may benefit too from that magic word “cooperation”….

Monthly Archives: July 2011

Diseased and toxic workplace cultures

Disbelief I understand the furore over the apparent disbelief, especially amongst politicians, when the management of the News of the World and the senior editorial staff say they didn’t know that telephone hacking was used to get stories about well known people. Yet I know from my experience as an employee that senior management can…

Making a meal of our managing duties

I am all for delegation of responsibility to staff. That is part of good management if you are confident your managers and employees are up to coping. Of course it is important that they ask for advice and they are properly trained. Sometimes things can go wrong when we are not in touch with our…

Closed and open networks in the 21st Century

Under orders Do you like being told what to do? As a small business owner, I don’t, and I don’t suppose you do either. To be honest, I never really have liked being told what to do. When I was an employee I had to be at the start, but as I became more experienced…

Networking and participation

I have been involved with referral networking groups over a number of years. Generally they have been the breakfast meeting organizations which only one member for each category of business is permitted to join. Mostly they work well and a good number of referrals is passed, Occasionally we get grumbling both from members and from…

Telephone blues

As some of you may remember I think it is very important that the published telephone number of any business is answered in person by a human being. I tried to contact a couple of sole trader business advisers last week and both of them were using answering machines or voice-mail on their land lines….

How to get the right result in your service purchasing

We know what we want? It is easy to think we know what we want when buying in services, but we do need to check what our supplier thinks we have asked for. After all, if we buy a new TV or dishwasher, we need to know it fits our requirements; whether it is the…

Wrapped-up people

Have you noticed how some people carry on in their own little world oblivious of their surroundings. They don’t see the sights and hear the sounds around them, or rather they see and don’t observe, and they hear but don’t listen. A few weeks ago I passed a guy walking quite fast along a path…

The Water Margin guide to business

  The expression “small business” has many meanings. There is no way of knowing whether we mean a business with fifty employees or just one person on her or his own. What I am going to say apples to the smaller small businesses although slightly bigger businesses may benefit too from that magic word “cooperation”….