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Monthly Archives: October 2011
Keeping up with the game – the fear factor
The last figures I saw indicated that 80% of people in the UK had access to or used computers. That leaves 20% who don’t. The figures are pretty much the same in the US. I guess that doesn’t mean that … Continue reading
Posted in Business planning
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Running your business in the dark
There is a lot to be said for ploughing (plowing) your own furrow in business. Many great and successful business people have been famous for doing that, whether we are talking about Richard Branson, Anita Roddick, Steve Jobs or Warren … Continue reading
Customer service – passing with flying colours
Good News Story 1 Last May we were flying back from Tampa to Gatwick. In the latter part of the flight my wife, Gloria, began to feel rather unwell and breathless. She was put on oxygen and looked after … Continue reading
Posted in Customer relations, Customer service
Tagged British Airways, Customer service, Flybe, Gatwick Airport, Jersey
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Franchising, redundancy money and elephant traps
The offerings If we have endured the shock of redundancy there is often a feeling that we must move on as soon as we can. Many older people in that position, by which I mean thirty-five upwards, may well have … Continue reading
Posted in Business planning, Start-up
Tagged franchise, Franchising, Opportunities, trap
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The Other Man Who Fell to Earth
I have been in a contemplative mood recently. I am another year older, and it might be tempting to wonder whether I could have made different choices in my working life which would have resulted in my being in a … Continue reading
The sands of time
I believe in making the most of my time. Especially I like to have some time off when I don’t think about work. I might have some of my best ideas when I am not working, but that’s another story. … Continue reading
Well, maybe next year?
The title of this post reminded me when I just typed it of the song, “Send in the Clowns” from the Stephen Sondheim musical “A Little Night Music”. Yet sending in the clowns is what you might as well do … Continue reading
Posted in Business planning, marketing
Tagged A Little Night Music, help, marketing, planning, small business
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Being just like everyone else
Especially when starting out in business and thinking about our tariffs there is a temptation to look at what everyone else is charging their clients and then charge the same. Recently I have been working with friends looking at forthcoming … Continue reading
Posted in Business planning, Sales
Tagged Customer service, premium, reputation, small business, Start-up
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A sorry tale about crayfish and salmon
Have you ever got excited about a purchase and then been disappointed by the delivery of the goods or service? A little while ago on one of my now infrequent visits to the Big City I purchased on the fly … Continue reading