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Monthly Archives: December 2011
New beginnings and old habits
Tonight we will no doubt have some Saturday Night Fever to celebrate the coming New Year. Never can I remember so much doom and gloom in the media about the next twelve months. There are two ways of looking at … Continue reading
Posted in Business planning, Customer relations
Tagged Customer service, New Year, planning, small business
1 Comment
Why we need to be realistic about our business ambitions
“We pay a price for everything we get or take in this world; and although ambitions are well worth having, they are not to be cheaply won, but exact their dues of work and self-denial, anxiety and discouragement.” LUCY MAUD … Continue reading
Posted in Business planning, Customer relations
Tagged ambition, Compassion, empathy, small business
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Why it is the season for bright ideas
Christmas is upon us. Unless our business is a 365-day-a-year sort of business we do need to take a break for a few days. It will do us good. If you do have a 365-day-a-year business I am sure you … Continue reading
Why we shouldn’t judge a book by its cover or a colleague or prospect either
First impressions First impressions are important. When meeting someone in business for the first time I am sure we all do our best to present ourselves well. That is simple commercial sense. Sometimes if we get a poorer impression of … Continue reading
Posted in Business planning, Customer relations, networking
Tagged client, customer, networking, prospect
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Why managers and workers need to respect each other
Respect is our starting point Respect is one of the most important qualities we can have in business. We need to respect our clients. We need to have their respect by delivering quality service; the very best we can do … Continue reading
Posted in Customer relations, management
Tagged communication, hearing, management, small business
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Why we don’t need social media for business
Losing the plot? Well, we tend to forget that social media is (are) a means to an end. Or maybe it was just me. I can’t speak for you. Like lots of people I have embraced Facebook, Twitter, LinkedIn, signed … Continue reading
Posted in Business planning, Social media
Tagged influence, networking, Online Communities, Social media, Time management
1 Comment
Conversations make team work
As you may remember, I believe that there is a difference between hearing and listening. Listening is the bit where we actually take in what someone is saying rather than just appearing to be polite by giving them time. Listening … Continue reading
Posted in Business planning, Customer service, productivity
Tagged hearing, teamwork
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Your customers are not a process
Most of us here provide a personal service to our customers, whether that is as in my case providing help and support with my clients’ businesses and taxes, or for you perhaps web design or delivery of packages. In a … Continue reading
Smile!
Hospital soap If you have read this blog for a while you will know that I feel very much that lazy management can result in poorly run hospital wards, especially geriatric wards. Currently my wife and I are visiting … Continue reading
Posted in Customer service, marketing
Tagged Customer service, Hospital, Patient, Service with a Smile, small business
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