Monthly Archives: August 2012

Do you really have a business? Part 2

Out in the country Last time I discussed the problems for a catering-type business in town, in part limited by the premises and the high rents. At least if they had proper footfall they could make money with the right sort of products. Some businesses which provide food or entertainment to the public may be…

Do you really have a business?

Leaving jobs I see many small business owners during the course of a year. Some are ongoing clients and others need advice but not a continuing service. In the current economic climate there are many people who have been made redundant. Some have received quite substantial redundancy payments in recognition of long service, or they…

Sometimes losing customers is not our fault

We have all lost patrons of our business, or, if we have only just started, we will lose customers in the future. When someone leaves us, it is always important to get feedback. Has something one wrong in our delivery? Do they think they can get a better service elsewhere? Is it a question of…

Why consistency and continuity of service is important

  Shopping for essentials As consumers, when we are out shopping we have an expectation of what we can buy. We do not like to be disappointed to find that what we want we can no longer get. At our local supermarket I have had some disappointments recently. I rather liked their own-brand baked beans,…

Never assume

Once upon a time, my first job was with an international and mainly Far-Eastern bank. I wrote a nice letter of application in my best handwriting and was placed in the “Income Tax Department”. We only dealt with personal tax. Most of the bank customers we looked after had share portfolios, which were a lot…

Showing us the way with enthusiasms

  The long and winding road Do you sometimes look over your shoulder and wonder how you got where you are? In terms of learning our personal and working lives become inter-twined. Always along the way there are people whose enthusiasms permeate our souls and set us in certain directions. We carry the knowledge and…

Redundancy at 50 or even 45 – Part 2

The man who fell to earth We discussed the other day our accountant who has been unemployed for three years and is now 50. We have heard about the dramatic drop in income, about living on cheap food, the problem with one of the two teenage sons (not a happy thought), the selling of cars,…

Redundancy at 50 or even 45 – Part 1

  Hard times There was a story published recently in the Daily Mail about an unemployed accountant who has fallen on hard times. He seems to have lost his employment in his late forties. That is an all too familiar story. It has happened to lots of people in the professions; accountants and lawyers and…

On-line networking when you don’t see the wood for the trees

The numbers The other day I saw in my Twitter stream a conversation between two people I know moderately well, and like too. I don’t want to offend them if they read this, but one said she had increased her Klout score, and the other said he needed to work on raising his. Of course…

Monthly Archives: August 2012

Do you really have a business? Part 2

Out in the country Last time I discussed the problems for a catering-type business in town, in part limited by the premises and the high rents. At least if they had proper footfall they could make money with the right sort of products. Some businesses which provide food or entertainment to the public may be…

Do you really have a business?

Leaving jobs I see many small business owners during the course of a year. Some are ongoing clients and others need advice but not a continuing service. In the current economic climate there are many people who have been made redundant. Some have received quite substantial redundancy payments in recognition of long service, or they…

Sometimes losing customers is not our fault

We have all lost patrons of our business, or, if we have only just started, we will lose customers in the future. When someone leaves us, it is always important to get feedback. Has something one wrong in our delivery? Do they think they can get a better service elsewhere? Is it a question of…

Why consistency and continuity of service is important

  Shopping for essentials As consumers, when we are out shopping we have an expectation of what we can buy. We do not like to be disappointed to find that what we want we can no longer get. At our local supermarket I have had some disappointments recently. I rather liked their own-brand baked beans,…

Never assume

Once upon a time, my first job was with an international and mainly Far-Eastern bank. I wrote a nice letter of application in my best handwriting and was placed in the “Income Tax Department”. We only dealt with personal tax. Most of the bank customers we looked after had share portfolios, which were a lot…

Showing us the way with enthusiasms

  The long and winding road Do you sometimes look over your shoulder and wonder how you got where you are? In terms of learning our personal and working lives become inter-twined. Always along the way there are people whose enthusiasms permeate our souls and set us in certain directions. We carry the knowledge and…

Redundancy at 50 or even 45 – Part 2

The man who fell to earth We discussed the other day our accountant who has been unemployed for three years and is now 50. We have heard about the dramatic drop in income, about living on cheap food, the problem with one of the two teenage sons (not a happy thought), the selling of cars,…

Redundancy at 50 or even 45 – Part 1

  Hard times There was a story published recently in the Daily Mail about an unemployed accountant who has fallen on hard times. He seems to have lost his employment in his late forties. That is an all too familiar story. It has happened to lots of people in the professions; accountants and lawyers and…

On-line networking when you don’t see the wood for the trees

The numbers The other day I saw in my Twitter stream a conversation between two people I know moderately well, and like too. I don’t want to offend them if they read this, but one said she had increased her Klout score, and the other said he needed to work on raising his. Of course…