Customer service and that nice warm feeling


Putting your stamp on the business

French bread and letters

We all like a bit of a moan sometimes. At least, I do. Recently on Twitter I complained that I had missed the post as the local collection was made early. I just saw the back of the van as it drove away.

To give them great credit, @royalmail responded within a couple of minutes and registered my complaint via Twitter, complete with reference number. I don’t know how far this will be followed up but I immediately got the feeling that they do care, so my feelings towards Royal Mail became a lot warmer.

I have mentioned before our local baker in the village. They have great products in the bread, and they are very friendly and helpful and allow us to reserve our favourite loaves over the telephone from 7:30 AM onwards. This sort of service inspires loyalty and of course testimonials since my wife and I tell everyone what a brilliant bakers shop they have.

Hospital hospitality

As a family we have seen rather a lot of hospitals recently. I guess we cannot avoid them all our lives.

This past week we spent the entire day at one. I really cannot praise too highly the service, but in particular the helpful friendly caring staff who made us so comfortable (patient and patient’s moral support) and looked after us so well. Of course no one really wants a reason to go back to a hospital, but we would certainly recommend it to others in need, and if we have to be hospitalised ourselves, I hope it is there.

It’s how they do it!

All bakers’ shops sell bread though not all bake on the premises as our does. Our baker stands out because we are made so welcome and can rely on top service. So we recommend them.

Our posties mostly do a very good job, and it makes me feel better about them that the business follows up on complaints rather than shrugs its shoulders.

A great hospital is worth knowing about and great service will help spread the word as well as allaying concerns about having to be admitted.

If we serve well our clients with a smiling face they will recommend us more easily. Smile!

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