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Monthly Archives: February 2013
Communicating with your employees and colleagues
The team All successful small businesses need to have their owners, management and employees work as a team. That means quite a degree of commitment from everyone and that has to be based on mutual respect. When I was a … Continue reading
Posted in Business planning, management
Tagged empathy, employee, Gini Dietrich, respect, Yahoo
2 Comments
Being passionate about our business
Do you love what you do in your business? I do. I find it exciting to help people and make them happy, or at least take a weight off their minds. It is great to be fired with enthusiasm I … Continue reading
Posted in Customer relations, Customer service
Tagged Business Services, Customer service, Passion
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How to make your business personal
The uninitiated I am active in social media as you know, and you probably would not have found this blog if you were not also active. The other day I was explaining to some fellow tax practitioners how useful I … Continue reading
Posted in marketing, Social media
Tagged Facebook, personal brand, Social media, Twitter
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A successful small business owner learns by experience
Confession I used to work for a large firm of accountants once. They actually called themselves “Accountants and Business Advisers”. The firm held itself out as specialist accountants for small businesses and “SMEs” (Small and Medium Enterprises”). Quite honestly. … Continue reading
Taking responsibility for our work
A couple of weeks ago my Dad had to go to the local hospital for some tests; three of them in total. I took him in, and understood that it would all take around three hours. Dad assured me that … Continue reading
Taking our business network leaders for granted
Getting the boot I belong to a monthly networking group that has recently been unceremoniously ousted by the venue which has hosted us for a couple of years. It was not that we were a rowdy bunch. They just didn’t … Continue reading
Posted in Customer relations, networking
Tagged Customer service, networking, respect, support, thanks
2 Comments
Penny-pinching in small businesses can be very expensive
Do you try to do everything in your business or do you confine yourself to the sharp end – your expertise? Most of my work is to do with tax; that is advising people on it or writing about it. … Continue reading
Posted in Business planning, management
Tagged buy-in, saving, service, subcontract, value
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