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Monthly Archives: July 2013
Don’t sell yourself short – lessons from a great physicist
As you know if you read this blog, I am all for selling our skills on value. All too many business professionals think “How much will it cost me to do a project?”, then they add a bit of … Continue reading
Posted in Customer relations, Sales
Tagged reputation, respect, Richard Feynman, sales, value
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Keeping our nerve with unpleasant business experiences
If we run a tight ship in our business lives, for the most part we will avoid major problems. Sometimes things do go wrong, and it will not be our fault. It may be that we have simply come across … Continue reading
Giving the customers what they want
Taking a dip The famous UK department store chain, Marks and Spencer, has reported falling sales in clothing and non-food items again. It is sad to see a flagship high street name struggling. They always used to be so … Continue reading
Posted in Customer service, marketing
Tagged Customer service, sales, service, value
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The politics of networking or rubbing your contacts up the wrong way
I love networking. I have not been out and about for a few months for reasons beyond my control, but I do like to get out and meet people. It is not just because I like getting business, although it … Continue reading
The meaning of influence in networking
These days in business marketing, and especially on-line, we hear a huge amount about influence. How much influence does a marketer or networker have? In social media, some measure influence in terms of their Klout or PeerIndex score. Actually they … Continue reading
Posted in networking, Social media
Tagged breakfast networking, influence, Klout, PeerIndex, Social media, Twitter
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Service continuity, customer expectation and being as comfortable as an old shoe
Our regular clients expect from us an excellent service and it is up to us to live up to their expectation. That does not mean that we never change what we do for them. In the last decade, advances … Continue reading
Ethics, business and psychopathy
Professor Kevin Dutton has a book out called “The Wisdom of Psychopaths”. I have not read it yet, but Professor Dutton has been promoting the book in the media, and has applied the psychopath test to various historical figures such … Continue reading
Insuring your business future
Some businesses are unique to the individual. If you are a successful writer, then what the clients or readers are buying is you. There are other businesses which are all about the owner; for example, performers such as actors, artists, … Continue reading
Posted in Business planning
Tagged health, insurance, key man, key woman, self-employment
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