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Monthly Archives: December 2013
Staying in touch with our clients and customers
One way and another, this past year or so my family and I have seen a lot of doctors and nurses. On the whole we have been dealt with very well, but sometimes we have had to take the … Continue reading
What do you stand for?
Supermarket blues and reds Big business or small business – we all have to have a type of offering our public understands. What do we represent? Whom do we represent? Even the best most experienced businesses can get confused. … Continue reading
Posted in Customer service, marketing
Tagged Customer service, marketing, sales, small business
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The value of clients and the value of you
In many businesses including mine, owners feel obliged to chase down what they see as the competition, and match their low prices. It is a race to the bottom in terms of fees and makes the profit margin on many … Continue reading
Posted in Business planning, Customer service
Tagged Customer service, Race to the bottom, referral, sales
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Monetising your hobby
Have you lost your job and cannot find a new one? Do you have a job but want a small business to make extra income which could perhaps become your full-time business. Sometimes it is difficult to do business in … Continue reading
Last orders in your small business
None of us likes being told what to do. Sometimes we do need to listen to our business friends if we are in trouble or some of our systems are just out of control. I remember as an employee being … Continue reading
Can you believe your prospects?
Do our prospects always tell the truth? Some think not and they may be right. As I offer professional services I need a new client to be as committed to our relationship as I would be. Over the years I … Continue reading
Posted in Customer relations
Tagged honesty, Professional services, relationship, sales, trust
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