Someone called to ask my advice because he was worried about a perceived problem to do with tax. This gave rise to a dilemma all professional services business owners have to deal with now and again. The caller thought he had a problem. I did not think he did.
The dilemma for some is that they could charge a fee for “professional advice” to tell the client that they had absolutely nothing to worry about. The alternative is to say in two sentences why there was not a problem and allay the concerns of the caller. The downside of the second option is that there is no fee.
As usual I took the second option and “earned” no money. Am I stupid or merely ethical? The caller was grateful anyway and said that if again he thought he needed advice he would certainly come to me.
I hope it was good marketing on my part even if I did not earn a bean for the conversation. Was I stupid? What do you think?