Monthly Archives: September 2014

Unreliability, sickies and trust

Posted on September 29, 2014 by Jon Stow

A long time ago, when I worked in London, I had a female colleague who called in sick on a Thursday every four weeks. No one thought too much of it and if we are honest, we supposed there might … Continue reading →

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Gym crackers

Posted on September 25, 2014 by Jon Stow

Our local leisure centre has had a change of provider. One well-known company has taken over the running of it from another. However, they do seem to have management problems under the new regime. In recent weeks, my wife and … Continue reading →

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If you are not special, you are not trying

Posted on September 22, 2014 by Jon Stow

I have had my run-ins with telecoms companies in the past, and very frustrating it has been. For the third month in a row, my business broadband provider, which is one of the smaller ones, failed to process my monthly … Continue reading →

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Rushing around achieving nothing

Posted on September 15, 2014 by Jon Stow

We all want to make money and have a better life. What we really need is one good business. Now I know the old adage about not putting all our eggs in one basket, but it is very difficult to … Continue reading →

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Admitting our mistakes

Posted on September 11, 2014 by Jon Stow

We all make mistakes in our businesses. Usually they are not serious, and should normally mean an apology to our customers or clients. Recently I forgot a client had given me a document and I asked for it again. When … Continue reading →

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Encouraging the shrinking violets

Posted on September 8, 2014 by Jon Stow

When we are managing a team in business, we will have one or two people who shine more brightly. They will show their talent and volunteer for difficult work. They are great to have working with us. There may also … Continue reading →

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Telling your clients they are wasting their money

Posted on September 4, 2014 by Jon Stow

A lot of my work with clients is helping them get out of a mess. Usually that is because they have made mistakes in dealing with their taxes or have “forgotten” to declare certain income or gains. Sometimes there is … Continue reading →

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Verbal understandings are not contracts

Posted on September 1, 2014 by Jon Stow

  In my business I think it is important to have agreements in writing with my clients so that they know exactly what I will be doing for them in conducting their affairs (and what I will not be doing). … Continue reading →

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