Monthly Archives: December 2015

If you can’t say something nice…

There are a few people you come across in the flesh or in social media are like Marmite. You either love them or you can’t stand them. There is really nothing in between. Yet if you really don’t like someone, … Continue reading

Posted in Blogging, Customer relations, Social media | Tagged , | Leave a comment

“Thank you for your time”

That is something the TV news presenter says quite often to someone they have just interviewed. I think that phrase is a clue that they have not learned much from the interviewee; perhaps nothing at all which will help the … Continue reading

Posted in Customer relations, marketing | Tagged , , | Leave a comment

Bully clients

Most of us hate bullies. One day I might write about my school days if I can bear to think about it. At school we were largely trapped and felt there was little we could do about bullying. In business … Continue reading

Posted in Customer relations | Tagged , , , , | Leave a comment