Archives for December 2015

If you can’t say something nice…

There are a few people you come across in the flesh or in social media are like Marmite. You either love them or you can’t stand them. There is really nothing in between. Yet if you really don’t like someone, perhaps it is better to keep your own counsel.

In a private forum recently I saw some unpleasant comments about someone I know well. I rather took against the commenter and the people who “liked” her comments. We Marmite lovers really get put off those who say nasty things about it, or make snide comments about our friends. Do not the naysayers know that they damage their reputation?

As Thumper said “If you can’t say something nice… don’t say nothing at all.”

Do you have a tax issue I can help you with? Get in touch and I will guide you.

“Thank you for your time”

That is something the TV news presenter says quite often to someone they have just interviewed. I think that phrase is a clue that they have not learned much from the interviewee; perhaps nothing at all which will help the viewers with an understanding of whatever subject was being discussed.

If the presenter had said “Thanks very much for your input, which was really interesting” then I think we can take it that the information gleaned was useful.

In the past I have to confess that a prospect might have said to me “Thank you for your time” after we had had a discussion about how I could help them. I now know it is a warning that I did not get my message across. Has anyone said it to you?

I always do my best to engage possible new clients in how their situation might be improved considerably if they went with me. If I hear that phrase, either I should ask before they go what they did not understand. Otherwise I think I should call back soon to clear up anything they did not understand.

“Thank you for your time” is the big brush-off, but we should not take it lying down. Follow up and clarify, and maybe not lose the business.

Bully clients

Most of us hate bullies. One day I might write about my school days if I can bear to think about it. At school we were largely trapped and felt there was little we could do about bullying.

In business we come across bullies too but we really do not have to put up with bad behaviour. I remember when I was an employee telephoning a client, someone quite famous, to tell him one of his companies owed a lot of tax because he had done something without asking us, his advisers, first. He shouted and raged and swore. I told him I would speak to him later when he felt better, and put the telephone down. Fortunately when I told my boss, he agreed I had done the right thing, so I had his full support. That guy had a poor track record for abusing our staff. My boss should have dumped him but probably the fees were too important to him and his fellow partners.

In my own business I do not put up with such people as clients. Usually on first meeting someone I get a feeling whether we can work together, but if later I do have any unanticipated “aggravation” I do not put up with it. I ask the client to go elsewhere.

No one should have to put up with bad language and bad behaviour from a client. You don’t, do you?

Do you have a tax issue I can help you with? Get in touch and I will guide you.