It is worth reminding ourselves of the most important parts of our agreements with clients and customers, the details we must put in writing:
- The work we will do and have been asked to do.
- What we have not agreed to do and would charge extra for if asked.
- The amount of our fee and
- When we expect to be paid.
We might put plenty more into our contracts, but it is vital that our clients know what we are doing for them and that they do not have unreasonable expectations beyond excellent customer service. Being paid promptly is paramount too, so if everyone knows when the bill is to be paid, there will be no bad feeling on either side.