A while back we had the builders in and they threw away some fixings which they should have kept and put back up. I went into a local shop to enquire if they could sell me any replacements. They went further than that and gave me the fixings, which were a type of bracket, entirely free of charge.
What nice people, we thought. A year later, we gave them some business; actually quite a lot. The guys were working in our house, being a father and son, so it is a good family business.
I made the tea, and the father started complaining partly to me and partly to his son about another customer, whom he thought was a nuisance. It sounded to me as though she just wanted everything to be right.
Then another customer telephoned the son and was apparently complaining about a failure to deliver and fit the product up to now. Our man this end was giving reasons why they had not yet delivered, while the father, in asides to me, was saying “that’s not true”, “that’s a lie” and so on.
I hope we do not have any trouble with what we have been sold, but even if the products are perfect I would be less likely to refer these people because of their attitude to other customers.
We all gripe about customers sometimes after a difficult day, but surely only in the comfort of our own homes, with no one eavesdropping who could cause us damage?
Loose lips sink ships.
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