Archives for January 2017

The pain of business envy

iStock_000020557146LargeWe can always look over the fence and see how our colleagues and contemporaries are doing. Sometimes business acquaintances or former work colleagues are making shed-loads of money; much more than we are. I know people who get very jealous and ask why those other people should have more than they do.

The answer is always because those very successful people have worked very hard. They may have had a bit of luck, but luck does not help without hard work.

More to the point, can we learn from the success of others? What have they got right and should we try the same tactics?

Also, if we are happy with our lives and financially comfortable, why envy others who have more money. Are they happy too?

We can always learn from our peers and we should, but envy is one of the seven deadly sins and it can gnaw away at our confidence.

Work hard, be happy, and feel better without comparing our lives to those of others.

Staying in touch

Human beings are social animals. We like to hear from people. We like to know that we are in the thoughts of others. We like to belong.

Our clients and customers are human beings. They like to hear from us not just at the time we do work for them. They like to know we are thinking about them.

It is important to stay in touch, not just with the occasional generic email or newsletter. Check how your customers are. Make it personal. Ask them if there is anything they need. Make them feel wanted. You like to feel wanted, don’t you?

Don’t be greedy

Don't eat them all!

Don’t eat them all!

I believe in value billing. That means that I bill my clients what my advice and service should be worth to them. They get something they are happy with, and I get rewarded properly for my efforts.

However, greed for business can trip us up. I get offered more than I accept. Some I turn it down because the value of the work is not high for the customer or client, and therefore the reward for me would not be enough. I will not charge a client a lot more for something as good she could get somewhere else. I direct her to the somewhere else.

The greater danger for some of us is in being tempted to accept business that is outside our normal area and which may be beyond our current experience; even beyond our expertise.

I pick and choose what work my business undertakes. I do not do everything “in-house” of course. If it is work I can give my colleagues and supporting workers who can do it well, of course I accept. It is that stuff which we do not know enough about which can trip us up badly.

We can certainly recommend others in our stead if we are not confident. We should never be afraid to say “no”.

Schedules? Boring but important

26 Feb 12 upload 024 (2)“I don’t want to be hemmed in by my diary”

I am not a business coach, and have no ambition to be one. I do know a lot of business people and one who is in complementary therapy claims she has not enough work. Now I know she is good, because she has laid hands on a lot of people including me. Why does she not have enough work?

In her case, it is because she is not available consistently. She has been unlucky with premises issues, but she could get around these if she had fixed days for her therapy.

The trouble is she is too easily distracted. Therapy clients like to come once a week or once a fortnight, perhaps. They think of, say, Tuesday morning as their chill-out hour or so with their therapist. They don’t like to be messed around.  They do not like to come on different days of the week at different times. They have schedules too. They have people and events in their own diaries.

All of us who provide a service need to be there for our clients when needed. If it is a hands-on service, we need to be there at appointed hours, not Wednesday afternoon one week, and Thursday morning the next week, and Monday evening the week after. Our lives should have a pattern our clients can fit around.

Being there is what matters, and that means being there when needed.