Category Archives: Customer service

Never assume

Posted on November 23, 2015 by Jon Stow

When I started my first job, every bit of work I did was checked by a more experienced guy. I remember being asked why I had calculated a client’s dividends for his tax return without having evidence they had been … Continue reading →

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Banking on personal service

Posted on November 16, 2015 by Jon Stow

The local branch of my bank has closed. Gone are the friendly cashiers (tellers), the greetings (“Good Morning, Mr. Stow”), the feeling of being valued as a customer. The other day I had to pay in some money and went … Continue reading →

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The simple things

Posted on September 1, 2015 by Jon Stow

Four of us went out for Sunday lunch. We chose an Inn which had changed ownership recently. We wanted to try it again as our last experience there had not been satisfactory. The menu was a short one this time. … Continue reading →

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Banking on your small business customer service

Posted on August 24, 2015 by Jon Stow

I had a letter from a bank telling me that I would no longer be able to withdraw money from a savings account at an ATM. No reason was given of course. It is just a withdrawal of service. My … Continue reading →

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Building towards delivery

Posted on July 13, 2015 by Jon Stow

We have been having some building work done. Having no experience as a builder’s customer, I thought somewhat naively that once they started on the project they would keep going steadily until they had finished. Not so! What happens is … Continue reading →

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Mutual trust between client and provider

Posted on February 26, 2015 by Jon Stow

As a young chap I got my amateur (ham) radio license. I passed the exam and took and passed my Morse test at the Post Office Headquarters in London. I was very active while I was still living with my … Continue reading →

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Solving the problem. Or not?

Posted on February 23, 2015 by Jon Stow

We who provide services are paid to solve problems. aren’t we? If a client comes to me worried about an issue she has, it would not help for me to just say “Oh dear, you are in a mess”. She … Continue reading →

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How to lose a customer in one easy lesson

Posted on October 13, 2014 by Jon Stow

A couple of weeks ago I needed to buy some software and found a company that seemed to offer what I wanted: a single license for a one-off project. I chose them because although I am very happy with my … Continue reading →

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Gym crackers

Posted on September 25, 2014 by Jon Stow

Our local leisure centre has had a change of provider. One well-known company has taken over the running of it from another. However, they do seem to have management problems under the new regime. In recent weeks, my wife and … Continue reading →

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If you are not special, you are not trying

Posted on September 22, 2014 by Jon Stow

I have had my run-ins with telecoms companies in the past, and very frustrating it has been. For the third month in a row, my business broadband provider, which is one of the smaller ones, failed to process my monthly … Continue reading →

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