Tag Archives: bank

Scamming small businesses and individuals

On two successive working days, I have experienced attempts to obtain bank details via cold calls. The first call purported to relate to a renewal of insurance for an appliance. We did have such insurance but I thought it was … Continue reading

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The tools of our business – choice, discretion and honour

Back in January when visiting the local branch of my bank, I was whisked in by the customer relations manager and offered their premium service at a discounted rate. I weighed up the benefits and agreed to sign up. It … Continue reading

Posted in Customer relations, Customer service, management, marketing | Tagged , , , , , , , , , | 2 Comments

Better to have a business plan than have your dreams shattered

I was shopping in our village this morning and found the butcher’s shop was closed. There was a notice in the window, presumably put there by the shop landlord, which announced that the shop owners had paid no rent since … Continue reading

Posted in Business planning, management | Tagged , , , , , , | 5 Comments