Tag Archives: Business ethics

The hard sell and me

Playing hard ball When I moved from employment to running my own businesses I did a few sales courses. The first one I was obliged to undertake as it went towards getting and accreditation with a membership organization. The technique … Continue reading

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“You do not have a problem”

Someone called to ask my advice because he was worried about a perceived problem to do with tax. This gave rise to a dilemma all professional services business owners have to deal with now and again. The caller thought he … Continue reading

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Customer service, reputation and call-out charges

In a professional service business a call-out charge is alien. If I meet a client for the first time just to get to know them, I am not going to charge a fee; that is unless I have to go … Continue reading

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