Tag Archives: client

Why we shouldn’t judge a book by its cover or a colleague or prospect either

Posted on December 21, 2011 by Jon Stow

First impressions First impressions are important. When meeting someone in business for the first time I am sure we all do our best to present ourselves well. That is simple commercial sense. Sometimes if we get a poorer impression of … Continue reading →

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Stupid inconsiderate people

Posted on August 1, 2011 by Jon Stow

You come across people who don’t think about their fellow human beings all the time. There are those who play loud music in their gardens on sunny Sunday afternoons when their neighbours want to have a peaceful time and read. … Continue reading →

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Never mind the quality?

Posted on February 3, 2011 by Jon Stow

Image via Wikipedia I love being in business, and not being an employee and part of someone else’s business. Many of you have heard that from me before. Just the same it is not all plain sailing and that is … Continue reading →

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Telephone service and talking to clients

Posted on August 26, 2010 by Jon Stow

At the end of any telephone call, our client should feel that their immediate need is being dealt with. Continue reading →

Posted in Customer relations, Customer service, productivity | Tagged , , , , , , | 2 Comments

Letting clients go

Posted on June 13, 2010 by Jon Stow

Quite a few years ago I worked for a very large firm of accountants. One of the less pleasurable aspects was in dealing with difficult clients. There were clients who paid their bills late of course, there were clients who … Continue reading →

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How to avoid problem clients and customers

Posted on April 14, 2010 by Jon Stow

Have you ever wished that when you started your business you had known then what you know now? I certainly have, but sometimes we have to learn the hard way. However, if you are starting your business now or very … Continue reading →

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Why we should not always take the easy way in business

Posted on February 15, 2010 by Jon Stow

If you are as lucky as I am, you will enjoy your work and running your own business. We have at least some control of our destiny even given the trials and tribulations of the economic downturn. However, I was … Continue reading →

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Why arrogance has no place in business

Posted on November 1, 2009 by Jon Stow

I have been reflecting recently about the danger of arrogance in our business lives. I think it can come to some people through complacency. They feel that they know what they are doing, they have been doing it a fair … Continue reading →

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Respect – being what our clients look for.

Posted on June 29, 2009 by Jon Stow

I don’t know what other people do, but I do try to match my manner and behaviour according to the client I am seeing, especially when visiting them in their own environment. My clients come from a lot of different … Continue reading →

Posted in Customer relations | Tagged , , , , , , , , , | 3 Comments