Tag Archives: communication

Blinding your clients with science

Posted on March 7, 2016 by Jon Stow

The other day I had a call from a lady who is running a small business. She wanted to hire me to explain the letters she received from her accountants, and translate the conversations she had with them. Clearly they … Continue reading →

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“Thank you for your time”

Posted on December 14, 2015 by Jon Stow

That is something the TV news presenter says quite often to someone they have just interviewed. I think that phrase is a clue that they have not learned much from the interviewee; perhaps nothing at all which will help the … Continue reading →

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Never assume

Posted on November 23, 2015 by Jon Stow

When I started my first job, every bit of work I did was checked by a more experienced guy. I remember being asked why I had calculated a client’s dividends for his tax return without having evidence they had been … Continue reading →

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Shooting the messenger

Posted on November 1, 2015 by Jon Stow

I had a client “sack” me last week. He did not have the grace to tell me in person. Actually he telephoned to check my email address, which he had used many times, and when I asked after him, he … Continue reading →

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Building towards delivery

Posted on July 13, 2015 by Jon Stow

We have been having some building work done. Having no experience as a builder’s customer, I thought somewhat naively that once they started on the project they would keep going steadily until they had finished. Not so! What happens is … Continue reading →

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Are your prospects in harmony with your business?

Posted on October 6, 2014 by Jon Stow

I guess we can all make a splash once to get noticed, and a joke might be the way to do it. Will prospects really remember a business for the one joke, repeated over and over again, or will they … Continue reading →

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Are you really giving your customers what they want?

Posted on October 15, 2013 by Jon Stow

If you have had clients or customers for a long time, do you still know what they expect of you? Have you asked asked them recently? The trouble is that it is easy to assume we know what they want. … Continue reading →

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Poor customer service on the carpet

Posted on May 9, 2013 by Jon Stow

The long wait We have an apartment for sale. We don’t live in it. It was my Mother-in-Law’s home but sad-to-say she is no longer with us. The flat is empty of furniture and redecorated, but the carpets need cleaning. … Continue reading →

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How not to run a business

Posted on October 8, 2012 by Jon Stow

  Patience is a virtue? This week I have witnessed some very poor business management, or more to the point, no management at all. As it was in a hospital I have also come to understand how the word “patient” … Continue reading →

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The writer of letters

Posted on July 26, 2012 by Jon Stow

  The writing habit Quite a lot of my work involves writing. I write to clients, and I write to tax authorities and I write to service providers on behalf of my clients. I write articles and I write web … Continue reading →

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