Tag Archives: communication

Accident recovery in business

Posted on June 8, 2012 by Jon Stow

Feelings Business life is not always perfect. Sometimes things go wrong. A client has a bad experience. It may well not be your fault, but the client may not share that perception. You have to work out what you can … Continue reading →

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Why managers and workers need to respect each other

Posted on December 19, 2011 by Jon Stow

Respect is our starting point Respect is one of the most important qualities we can have in business. We need to respect our clients. We need to have their respect by delivering quality service; the very best we can do … Continue reading →

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What information should we share with our customers?

Posted on August 21, 2011 by Jon Stow

A lot of businesses are very secretive about how they work and how they deliver their product or service to the customer or client. I suppose they like to think they are protecting their expertise or intellectual property by not … Continue reading →

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Business start-up planning and taking responsibility

Posted on July 12, 2010 by Jon Stow

Planning to start a new business is not easy. At the outset we need to have a real plan, and not just for the bank. We should be sure there is a need for our type of business, a niche … Continue reading →

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Flirting with prospects and with clients and customers

Posted on July 8, 2010 by Jon Stow

I talk to many different business people, whether it is when I am out networking, on-line, or in dealing with my clients and prospects, or indeed when I am someone else’s client. From a consumer point of view generally I … Continue reading →

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Keeping our clients in the loop

Posted on July 6, 2010 by Jon Stow

Many of us have several client projects agreed and on the go at the same time. That is the nature of many of our businesses. We all know it is important to give the client an idea of how long … Continue reading →

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