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Tag Archives: contract
Verbal understandings are not contracts
In my business I think it is important to have agreements in writing with my clients so that they know exactly what I will be doing for them in conducting their affairs (and what I will not be doing). … Continue reading
Posted in Business planning, Fraud
Tagged contract, engagement letter, trust, Verbal contract
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Getting advice for free
Last time I mentioned those time-wasters who call or email on the pretext of getting a quote, or sometimes even without the pretext, just to get free information. It is so annoying. However, we can understand that not everyone wants … Continue reading
Business concessions and contracts
I expect you have seen so-called concession businesses within big stores. They are businesses within other businesses and they sell specialist items such as costume jewellery, scarfs, ties or food. Those sorts of concessions are usually themselves owned by large … Continue reading
Posted in Business planning
Tagged concessions, contract, costs, expenses, rent, small business
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Paying the price for our services
We all know how important it is to have a contract with our customers and clients so that they and we understand what service we are going to provide. Having established what we are doing, part of that contract is … Continue reading
Contracts and common sense
We all love to have new customers, clients or whatever we like to call them. It is good to sign up someone new and begin what we hope will be a great relationship. Of course we do have to “sign … Continue reading
Posted in Business planning, Customer relations, Sales
Tagged contract, Customer service
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Getting over telephone blues
You might have gathered from an earlier post that I had personal experience of running into trouble with an alleged rolling contract with the telecoms provider. I have now been advised that I have won my appeal to the OFTEL … Continue reading
Posted in Customer service, Start-up
Tagged appeal, contract, Customer service, Telephone, unreasonable
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Telephone warning for start-ups and all small businesses
When we start our shiny new businesses we are eager to get all the basic services in place, and these days that includes our telephone and broadband services. Read the small print It is tempting to choose the best price … Continue reading
Posted in Business planning, Customer relations
Tagged broadband, contract, OFCOM, telecoms, Telephone, unfair
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Why DIY contracts, partnership and shareholder agreements are bad news
I am really surprised at how often I have to mention the problems with using someone else’s template or altering up another contract to save professional fees. It is just that there is no substitute for paid professional and insured advice. Continue reading
Posted in Business planning, management
Tagged agreement, amateur, contract, DIY, NDA, Partnership, shareholders
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Saying “Thank you”
I guess I would not like to work in a large chain store. I imagine that at busy times, especially at the check-out it can be a pretty relentless slog, and at other times rather boring. I expect that any … Continue reading
Posted in Customer relations, Customer service, marketing, networking, Referral networking, Sales
Tagged contract, customer, Customer service, grateful, gratitude, referral, reputation, thank you, thanks
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Letting clients go
Quite a few years ago I worked for a very large firm of accountants. One of the less pleasurable aspects was in dealing with difficult clients. There were clients who paid their bills late of course, there were clients who … Continue reading
Posted in Business planning, Customer relations, management
Tagged client, contract, customer, ending, relationship, responsibility
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