Don’t miss a post. Have On our bikes delivered by email!
-
Recent Posts
Circle Jon Stow on Google+
Jon Stow Consulting Tax Blog
Jon Stow’s Ezine Articles
- Twitter is currently flying the fail whale
Blogroll
Archives
- September 2024
- September 2023
- January 2023
- June 2022
- May 2022
- April 2022
- March 2022
- July 2017
- May 2017
- April 2017
- February 2017
- January 2017
- November 2016
- October 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- December 2015
- November 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- March 2015
- February 2015
- January 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
Tag Archives: contract
Verbal understandings are not contracts
In my business I think it is important to have agreements in writing with my clients so that they know exactly what I will be doing for them in conducting their affairs (and what I will not be doing). … Continue reading
Posted in Business planning, Fraud
Tagged contract, engagement letter, trust, Verbal contract
Leave a comment
Getting advice for free
Last time I mentioned those time-wasters who call or email on the pretext of getting a quote, or sometimes even without the pretext, just to get free information. It is so annoying. However, we can understand that not everyone wants … Continue reading
Business concessions and contracts
I expect you have seen so-called concession businesses within big stores. They are businesses within other businesses and they sell specialist items such as costume jewellery, scarfs, ties or food. Those sorts of concessions are usually themselves owned by large … Continue reading
Posted in Business planning
Tagged concessions, contract, costs, expenses, rent, small business
Leave a comment
Paying the price for our services
We all know how important it is to have a contract with our customers and clients so that they and we understand what service we are going to provide. Having established what we are doing, part of that contract is … Continue reading
Contracts and common sense
We all love to have new customers, clients or whatever we like to call them. It is good to sign up someone new and begin what we hope will be a great relationship. Of course we do have to “sign … Continue reading
Posted in Business planning, Customer relations, Sales
Tagged contract, Customer service
Leave a comment
Getting over telephone blues
You might have gathered from an earlier post that I had personal experience of running into trouble with an alleged rolling contract with the telecoms provider. I have now been advised that I have won my appeal to the OFTEL … Continue reading
Posted in Customer service, Start-up
Tagged appeal, contract, Customer service, Telephone, unreasonable
2 Comments
Telephone warning for start-ups and all small businesses
When we start our shiny new businesses we are eager to get all the basic services in place, and these days that includes our telephone and broadband services. Read the small print It is tempting to choose the best price … Continue reading
Posted in Business planning, Customer relations
Tagged broadband, contract, OFCOM, telecoms, Telephone, unfair
Leave a comment
Why DIY contracts, partnership and shareholder agreements are bad news
I am really surprised at how often I have to mention the problems with using someone else’s template or altering up another contract to save professional fees. It is just that there is no substitute for paid professional and insured advice. Continue reading
Posted in Business planning, management
Tagged agreement, amateur, contract, DIY, NDA, Partnership, shareholders
Leave a comment
Saying “Thank you”
I guess I would not like to work in a large chain store. I imagine that at busy times, especially at the check-out it can be a pretty relentless slog, and at other times rather boring. I expect that any … Continue reading
Posted in Customer relations, Customer service, marketing, networking, Referral networking, Sales
Tagged contract, customer, Customer service, grateful, gratitude, referral, reputation, thank you, thanks
Leave a comment
Letting clients go
Quite a few years ago I worked for a very large firm of accountants. One of the less pleasurable aspects was in dealing with difficult clients. There were clients who paid their bills late of course, there were clients who … Continue reading
Posted in Business planning, Customer relations, management
Tagged client, contract, customer, ending, relationship, responsibility
Leave a comment