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Tag Archives: friendly
Shops and the personal touch
Times are changing There is no question that shopping has moved on in the last couple of decades. It has moved to out-of-town retail parks and it has moved on-line. As a result, many shop premises in the UK … Continue reading
Posted in Business planning, Customer relations, Customer service
Tagged Customer service, friendly, High Street, Mary Portas, personal touch, Retail, sales
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Customer service and that nice warm feeling
French bread and letters We all like a bit of a moan sometimes. At least, I do. Recently on Twitter I complained that I had missed the post as the local collection was made early. I just saw the … Continue reading
Posted in Customer relations, Customer service
Tagged Customer service, friendly, Hospital, reputation, Royal Mail, testimonial
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How to get the best out of our employees and co-workers
Fortunately the small business owner is in a much better position to do something about these problems and to put matters right. It involves taking a friendly approach which might be alien to the big employers and their workforce representatives. Being nice to someone is certainly never harmful. Continue reading
Posted in Customer relations, management, productivity
Tagged adviser, advisor, business, employees, experience, friendly, industrial relations, productivity, recession, respect, responsibility, small business, SME, unions, workers
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