Communicating with your employees and colleagues

iStock_000020557146LargeThe team

All successful small businesses need to have their owners, management and employees work as a team. That means quite a degree of commitment from everyone and that has to be based on mutual respect.

When I was a manager in someone else’s small business, and indeed when I was in charge of a department in a larger firm, I always believed in a relatively hands-off approach. I didn’t tell people what to do, although I helped them if they asked. I tried to be approachable and friendly, and I always thought that I got the best response.

I found that way of managing because it worked for me. I think one’s charges respond better if they like their manager. That doesn’t mean that I am making out I am a wonderful guy. I did it because it was the easiest way and I knew it worked.

Everyone wants to feel included as part of the team and to help each other. I know I did when I was further down the ranks, and I also remember (confession coming up) not trying nearly so hard when I was getting blamed unreasonably for things going wrong which were entirely outside my control. The fact I was blamed was a communication failure in the managers not taking the trouble to get to the bottom of a problem. It was counter-productive of course.

Changes

Businesses do not always run smoothly and sometimes owners and managers will feel that there needs to be a change in working practices. If they do need to be implemented then it is far preferable if the employees are consulted properly and are on board. If they have specific issues they need to be met.

Communicating the need for change is not always easy. Gini Dietrich, writing here in her excellent blog, highlights how badly Yahoo! recently got it wrong and how they should have done better in asking their work-at-home people to work in the office in future.

It’s good to talk

A well-known telephone company if the UK used to have a strap-line “It’s good to talk” and it is, if you are talking with your employees on a level of respect and understanding. They need to appreciate why change is needed, and “management” needs to empathise and understand what problems their staff may have in making the change.

Do you agree it’s good to talk?

Related posts:

What the BBC can teach us about management and team work

Why managers and workers need to respect each other

 

 

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Blogging originality and evolution of ideas

New York Times

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A couple of my favorite bloggers have talked about the apparent decline in original thought. Danny Brown suggests that popularity can breed sameness in part because of pandering to the masses. Gini Dietrich talks about aggregation and automation which encourages laziness on the part of the bloggers or writers, and, I think, on the part of the readers as well.

Evolution of thought

It’s not all bad news though. More people read more stuff than when we relied on newspapers. We see the same ideas or the same advice being imparted. We can scan or gloss over this. What is exciting, though, is seeing people pick up and run with ideas, and develop them. There is a sort of osmosis where new thought filters through and blossoms. Of course we all have many of the same sources, such as Mashable, and I read many top bloggers though I cannot read everything without giving up work and sleep.

At the same time, many have different slants on the same subject. I think it interesting when I read a post one day and then someone blogs on a similar subject a day or a week later, perhaps having read the previous one. As long as original thinking takes place, I don’t think we always need to worry about the “sameness”. Ideas are there to be built on. “On the shoulders of Giants” and all that.

Plagiarism

That is not to say that it is OK for anyone to just copy an idea and spin someone else’s article as their own, or, even worse, just republish a post as though it were their own. That has happened to me and probably to you too. It is very annoying even if it is sometimes a rather back-handed compliment.

Being ourselves

I am not a top blogger, although of course I have ambitions. Don’t we all? However, I do believe that we can best develop by simply being ourselves. Pamela Wilson put it quite well writing for Copyblogger a while back. Marcus Sheridan, The Sales Lion demonstrates how being ourselves and saying what we believe in a business blog makes for originality and a unique brand. He also shows that we can write about anything we like within reason, which helps our individual personalities to come out.

Yes, in writing this I have dipped into other people’s material. I am being myself, of course. Even if you think I lack originality in thought, maybe I have found you a great blogger you had missed. But perhaps you are already way ahead of the game.

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