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Tag Archives: Hospital
How not to run a business
Patience is a virtue? This week I have witnessed some very poor business management, or more to the point, no management at all. As it was in a hospital I have also come to understand how the word “patient” … Continue reading
Posted in Customer service, management
Tagged communication, Customer service, Hospital, management, NHS, responsibility
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Customer service and that nice warm feeling
French bread and letters We all like a bit of a moan sometimes. At least, I do. Recently on Twitter I complained that I had missed the post as the local collection was made early. I just saw the … Continue reading
Posted in Customer relations, Customer service
Tagged Customer service, friendly, Hospital, reputation, Royal Mail, testimonial
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Smile!
Hospital soap If you have read this blog for a while you will know that I feel very much that lazy management can result in poorly run hospital wards, especially geriatric wards. Currently my wife and I are visiting … Continue reading
Posted in Customer service, marketing
Tagged Customer service, Hospital, Patient, Service with a Smile, small business
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