Tag Archives: listening

There is more to life than work

Posted on February 13, 2017 by Jon Stow

Doesn’t our work routine get in the way of real life sometimes? We need to have interests which take our minds off the daily routine. Even if we enjoy our work very much, which I hope we do, we need … Continue reading →

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Rude and aggressive clients?

Posted on November 5, 2015 by Jon Stow

“Most clients and people in general I come across are just rude and aggressive.” That is a statement I saw on an accounting website, posted by an accountant. I am surprised by the comment. Is everyone rude these days? Are … Continue reading →

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Learning by doing

Posted on March 23, 2015 by Jon Stow

How did you begin to learn to do what you do for a living? I started in my first job by being given a pile of basic routine work to do. When I had done it, I was shown how … Continue reading →

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The leaky tap – are your customers happy?

Posted on December 17, 2014 by Jon Stow

We all try to do the best for our customers, but do we know if they are happy? There might be something which they see as having gone wrong with our service, and we do not even know about it. … Continue reading →

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How to lose a customer in one easy lesson

Posted on October 13, 2014 by Jon Stow

A couple of weeks ago I needed to buy some software and found a company that seemed to offer what I wanted: a single license for a one-off project. I chose them because although I am very happy with my … Continue reading →

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Gym crackers

Posted on September 25, 2014 by Jon Stow

Our local leisure centre has had a change of provider. One well-known company has taken over the running of it from another. However, they do seem to have management problems under the new regime. In recent weeks, my wife and … Continue reading →

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Encouraging the shrinking violets

Posted on September 8, 2014 by Jon Stow

When we are managing a team in business, we will have one or two people who shine more brightly. They will show their talent and volunteer for difficult work. They are great to have working with us. There may also … Continue reading →

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Here’s not looking at you

Posted on April 9, 2014 by Jon Stow

Even walking down the street, there are people with whom we have a connection. We exchange glances and we smile. We smile about the weather, their child, our dog, the shop window we peer through. We recognise those we pass … Continue reading →

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Do keep up!

Posted on March 27, 2014 by Jon Stow

Has your business changed in the past few years? Mine has. In fact, since I first started working in my profession as a young lad, the entire nature of what people like me do has changed beyond recognition. My first … Continue reading →

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Petty dictators

Posted on February 17, 2014 by Jon Stow

I remember when I was an employee working for a boss who was always right, even when he was wrong. There was no reasoning with him. We underlings were not allowed to have an opinion as to how things might … Continue reading →

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