Tag Archives: personal service

Your customers’ sense of belonging

  A smiling face I had occasion to go into my local bank branch yesterday. As I walked to the service till, the cashier (teller) said with a smile “Good morning, Mr. Stow”. How did that make me feel? Well, … Continue reading

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Why the personal touch is important in business

  Small businesses have a huge advantage. They know their customers. Large businesses don’t. Small businesses which become large businesses forget their customers. I wrote a while back about our extreme disappointment at our treatment by a veterinary practice.  Quite … Continue reading

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Family cooking trouble in your business?

Last night my wife happened to switch the TV over to an edition of “Ramsay’s Kitchen Nightmares”, featuring a restaurant in New Jersey. I didn’t take too much notice at first, thinking it was just another cooking programme. Whilst I … Continue reading

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