Tag Archives: personal touch

What we can learn from big business and multi-nationals

Set aside the criticism Multinational companies have been much in the news recently over their tax arrangements. This is not the place to discuss those, but as we have heard so much criticism of Amazon and Starbucks amongst others I … Continue reading

Posted in Customer service, marketing | Tagged , , , | Leave a comment

Shops and the personal touch

  Times are changing There is no question that shopping has moved on in the last couple of decades. It has moved to out-of-town retail parks and it has moved on-line. As a result, many shop premises in the UK … Continue reading

Posted in Business planning, Customer relations, Customer service | Tagged , , , , , , | Leave a comment