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Tag Archives: quality
Never mind the quality?
Image via Wikipedia I love being in business, and not being an employee and part of someone else’s business. Many of you have heard that from me before. Just the same it is not all plain sailing and that is … Continue reading
Posted in Business planning, Customer relations, Sales, Start-up, Uncategorized
Tagged business, client, Happiness, quality, Samuel Johnson, service, Start-up, value
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Uncomfortable market positioning
I believe we in business all need to know where our place is in the market, and indeed to work at our positioning. Continue reading
Posted in Business planning, Customer relations, marketing, Sales
Tagged Apple, comfort, Gucci, John Lewis Partnership, Market, Positioning, quality, Waitrose
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It is all about getting in the cash
We have had some gloomy forecasts about the British economy recently with the Bank of England downgrading its own for growth in the immediate future. It says that growth in 2011 will be less than 3% compared with the previous … Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged cash, cash flow, customer, Customer service, false economy, marketing, quality, reputation, sales
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The perils of under-resourcing
They were never honest and said “we are at full capacity and we haven’t the resources to meet your or the clients’ needs.” That means that they will continue to fail and they will always lose clients as quickly as they get them. Continue reading
Posted in Business planning, Customer relations, Customer service, Sales
Tagged customer, Customer service, quality, referral, reputation, resource, trust
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Keeping our clients in the loop
Many of us have several client projects agreed and on the go at the same time. That is the nature of many of our businesses. We all know it is important to give the client an idea of how long … Continue reading
How to avoid problem clients and customers
Have you ever wished that when you started your business you had known then what you know now? I certainly have, but sometimes we have to learn the hard way. However, if you are starting your business now or very … Continue reading
Posted in Customer relations, productivity, Start-up
Tagged Accountant, appreciate, charges, client, difficult, fees, prospect, quality, respect, small business, trust
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Why quality is important – lessons from BMW and Waitrose
We need to engage trusted and recommended people to support our businesses, and we need to be the best in our field at what we do. We need to be different from the rest, to have something special as far as our prospects are concerned so that they want to be our clients. We need to be the Waitrose experience, top quality products and services for which we can charge a decent amount have our clients or customers and clients come back to us again and again. Continue reading
Posted in Business planning, Customer relations, management, marketing
Tagged BMW, customer, false economy, Jim Connolly, marketing, quality, recession, sales, trust, Waitrose
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Practicing what we preach – seeing value over cost
When we are selling our product or service, what many of us aim to do is to persuade our customer or client of the value of our offering. That way we get a proper reward, and of course we have … Continue reading
Posted in Business planning, Customer relations, management, marketing, productivity
Tagged business, contract, cost, false economy, marketing, penny-pinching, purchasing, quality, value
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