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Tag Archives: reputation
Is your organisation anonymous?
If anyone wants to stay in business and be successful, they must get out there, have a decent website, and learn to use social media so that.customers can find them. Continue reading
Posted in Business planning, marketing, Social media
Tagged marketing, networking, planning, reputation, small business, Social media
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Kindness and indifference in the supermarket
Last week in our local Co-op I dropped my walking stick when paying at the check-out. The cheerful young lady rushed round to pick it up for me. I was a little embarrassed but thanked her. She was very considerate … Continue reading
Posted in Business planning, Customer relations, Customer service
Tagged Customer service, reputation, sales
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Dilemmas and degrees of honesty
he was certainly dodging tax on any cash he took, and of course deceiving his accountant as well as defrauding HMRC. Continue reading
What counts is what we can do
We had a very interesting speaker at a meeting I went to the other week. He was very knowledgeable in his subject and sounded as though he could really help his clients through tough times and to achieve their best. … Continue reading
Posted in Customer relations, marketing
Tagged case studies, example, marketing, reputation
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Bad professional vibes
We all pick up work we do not like. Usually we do not know we don’t like it until after we are committed to doing it, otherwise we might have declined it politely in the first place. The other day, … Continue reading
Are you in a hurry?
It is easy to spot when someone else is in a hurry. We notice the window cleaner misses a bit or leaves a smear, or a cleaner misses a cobweb or so, or the vegetables in the restaurant are not … Continue reading
Treating customers as doormats?
I have had a problem with a company that was hosting four of my websites. The business makes a point of promoting that it provides for its customers to use WordPress. That encourages those who believe they can manage the … Continue reading
Cancelling your goodwill credit
A while back we had the builders in and they threw away some fixings which they should have kept and put back up. I went into a local shop to enquire if they could sell me any replacements. They went … Continue reading
Brands, value and me
I would normally avoid medical matters in this blog, but it is relevant that I am allergic to pollen floating about from early spring to mid-summer. You see, I buy anti-allergy pills which I find very helpful. I needed some … Continue reading
If you build it, will they come?
I have mentioned before that my local village has largely become a collection of cafes and fast-food outlets. Within a couple of hundred yards we have two Indian takeaways, a Chinese takeaway, two pizza places and three cafes. One of … Continue reading