Tag Archives: reputation

It’s worth the pain

Posted on April 6, 2016 by Jon Stow

My aim for each client is to give them a valuable service, and I charge a fee to match that service; one that reflects that value and rewards me well for their use of my brain-power. As I normally charge … Continue reading →

Posted in Customer relations, Customer service | Tagged , , | Leave a comment

If you can’t say something nice…

Posted on December 21, 2015 by Jon Stow

There are a few people you come across in the flesh or in social media are like Marmite. You either love them or you can’t stand them. There is really nothing in between. Yet if you really don’t like someone, … Continue reading →

Posted in Blogging, Customer relations, Social media | Tagged , | Leave a comment

“Thank you for your time”

Posted on December 14, 2015 by Jon Stow

That is something the TV news presenter says quite often to someone they have just interviewed. I think that phrase is a clue that they have not learned much from the interviewee; perhaps nothing at all which will help the … Continue reading →

Posted in Customer relations, marketing | Tagged , , | Leave a comment

My Twitter for business rules

Posted on November 30, 2015 by Jon Stow

No politics No following back of people using software to follow me No following of people who just post quotes No following of those who intend to be offensive whether with swear words or wind-up comments Follow genuine likeable people … Continue reading →

Posted in Blogging, Social media | Tagged , , , | Leave a comment

Self-inflicted damage

Posted on September 7, 2015 by Jon Stow

I have been doing business with someone introduced to me by a networking friend. I have been buying his services. Networking sites being what they are, this week LinkedIn prompted me to connect with him and at the same time … Continue reading →

Posted in Customer relations, Social media | Tagged , , , | Leave a comment

Banking on your small business customer service

Posted on August 24, 2015 by Jon Stow

I had a letter from a bank telling me that I would no longer be able to withdraw money from a savings account at an ATM. No reason was given of course. It is just a withdrawal of service. My … Continue reading →

Posted in Customer service | Tagged , , , , , | Leave a comment

The late show

Posted on June 29, 2015 by Jon Stow

I do believe in being on time for meetings. It gives a bad impression to be late. With new prospects and even with clients, they can be left feeling very unimpressed by a late show. Sometimes we are late due … Continue reading →

Posted in Business planning, Customer relations | Tagged , | Leave a comment

Politics, religion and social media for business

Posted on May 18, 2015 by Jon Stow

Here in the UK we have had an election. In the run-up, many people in my business circles have shared their opinions on the parties’ policies, and post-election they are sharing their views on those who have a different opinion … Continue reading →

Posted in Business planning, Social media | Tagged , , , , | Leave a comment

Mutual trust between client and provider

Posted on February 26, 2015 by Jon Stow

As a young chap I got my amateur (ham) radio license. I passed the exam and took and passed my Morse test at the Post Office Headquarters in London. I was very active while I was still living with my … Continue reading →

Posted in Customer relations, Customer service | Tagged , , | Leave a comment

Solving the problem. Or not?

Posted on February 23, 2015 by Jon Stow

We who provide services are paid to solve problems. aren’t we? If a client comes to me worried about an issue she has, it would not help for me to just say “Oh dear, you are in a mess”. She … Continue reading →

Posted in Customer relations, Customer service | Tagged , , , | Leave a comment