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Tag Archives: respect
No time-wasters?
I do not like having my time wasted. However time-wasters are hard to avoid when they telephone to try to elicit free information or professional advice, even though they should know that free advice is not worth the paper it … Continue reading
Are you making up the numbers?
Just because I do not like to be seen as a commodity does not mean that I can influence the thoughts of everyone who sees my business offerings in that light. Unfortunately there will always be people, whom we may … Continue reading
Posted in Business planning, Customer relations
Tagged Customer service, planning, respect
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Don’t sell yourself short – lessons from a great physicist
As you know if you read this blog, I am all for selling our skills on value. All too many business professionals think “How much will it cost me to do a project?”, then they add a bit of … Continue reading
Posted in Customer relations, Sales
Tagged reputation, respect, Richard Feynman, sales, value
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Keeping our nerve with unpleasant business experiences
If we run a tight ship in our business lives, for the most part we will avoid major problems. Sometimes things do go wrong, and it will not be our fault. It may be that we have simply come across … Continue reading
Communicating with your employees and colleagues
The team All successful small businesses need to have their owners, management and employees work as a team. That means quite a degree of commitment from everyone and that has to be based on mutual respect. When I was a … Continue reading
Posted in Business planning, management
Tagged empathy, employee, Gini Dietrich, respect, Yahoo
2 Comments
Taking our business network leaders for granted
Getting the boot I belong to a monthly networking group that has recently been unceremoniously ousted by the venue which has hosted us for a couple of years. It was not that we were a rowdy bunch. They just didn’t … Continue reading
Posted in Customer relations, networking
Tagged Customer service, networking, respect, support, thanks
2 Comments
Shouldn’t you part from your ungrateful customers?
Giving thanks We should always thank those who give us good service. It oils the wheels, makes them feel good towards us, and it is only polite. It is a question of respect, and most of us know this. Unfortunately … Continue reading
Posted in Customer relations, Customer service
Tagged relationship, respect, thanks, value
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Is your business funny?
Joking apart So, is your business funny? Mine isn’t. It isn’t funny to clients whose businesses are struggling, and people do not like paying tax, so while clients might appreciate my help in reducing it they don’t fall about laughing … Continue reading
Posted in Customer service, marketing
Tagged Customer service, Humour, marketing, reputation, respect, small business
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Plumbing the depths and ruining a business reputation
Less than professional While I am talking about reputations, which I was the other day, have you noticed the comment threads on some of the professional websites? Often one can have a perfectly well-chosen and appropriate piece ultimately damaged … Continue reading
Posted in Business planning, Customer relations
Tagged reputation, respect, responsibility, Social media
1 Comment
Slings and arrows of outrageous fortune in small businesses
Literary truths I have borrowed from Shakespeare in the title, but also remember Enid Blyton who inspired me to be a bookworm as a child: “What does it matter if things go wrong? l sing and I’ll whistle my brave … Continue reading
Posted in Business planning, Customer relations
Tagged Courier, Customer service, respect
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