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Tag Archives: sales
Kindness and indifference in the supermarket
Last week in our local Co-op I dropped my walking stick when paying at the check-out. The cheerful young lady rushed round to pick it up for me. I was a little embarrassed but thanked her. She was very considerate … Continue reading
Posted in Business planning, Customer relations, Customer service
Tagged Customer service, reputation, sales
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Insults, self-respect and selling by value
I had an email enquiry from someone who was concerned about possible tax liabilities should he sell a property he used to live in, but had let to tenants recently. There was one particular point he had got completely wrong. … Continue reading
Turning down work – really?
One of the mistakes many start-up businesses make is taking every project or job, no matter what. I made it myself. It is very tempting to accept anything which comes along, but the new business owner needs to consider: Is … Continue reading
Posted in Business planning, Customer service, Sales, Start-up
Tagged Customer service, management, sales, Start-up
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Born free, but life isn’t free
I get a lot of business through websites; both my own and others where I have a presence. The enquiries I receive as a consultant on somewhat technical matters fall into three categories: Genuine requests for help from people who … Continue reading
Posted in Business planning, marketing
Tagged marketing, sales, Time management, time-wasters, tire-kickers
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Religion, politics and small business
Back in the Dark Ages when I studied for my amateur radio license we learned that we must not discuss politics and religion with our fellow hams. That was actually a condition of our licenses, but it is easy to understand … Continue reading
Posted in marketing, networking, Social media
Tagged Politics, reputation, respect, sales
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Window shopping business services on-line
I don’t know about you, but I get a lot of new enquiries for my services via email. That is all very nice, but many of the potential new clients are located a long way from me. That does not … Continue reading
Avoiding taking the rough with the smooth in your business
I started writing On Our Bikes to help others who, like me, found themselves with no work and had to go out and find it as an independent business person. I had no experience of running my own business and … Continue reading
Posted in Business planning, marketing
Tagged marketing, networking, Rory Murray, sales, Social media, The Saw-Tooth Dilemma
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The hard sell and me
Playing hard ball When I moved from employment to running my own businesses I did a few sales courses. The first one I was obliged to undertake as it went towards getting and accreditation with a membership organization. The technique … Continue reading
Picking good clients is like appreciating fine wine
As you know, I do like to be appreciated by my clients and do not like being seen as a commodity. I am not a wine snob. I do not know all that much about wine. However I do appreciate … Continue reading
What do you stand for?
Supermarket blues and reds Big business or small business – we all have to have a type of offering our public understands. What do we represent? Whom do we represent? Even the best most experienced businesses can get confused. … Continue reading
Posted in Customer service, marketing
Tagged Customer service, marketing, sales, small business
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