Tag Archives: small business

Banking on personal service

The local branch of my bank has closed. Gone are the friendly cashiers (tellers), the greetings (“Good Morning, Mr. Stow”), the feeling of being valued as a customer. The other day I had to pay in some money and went … Continue reading

Posted in Customer relations, Customer service | Tagged , , , | Leave a comment

Banking on your small business customer service

I had a letter from a bank telling me that I would no longer be able to withdraw money from a savings account at an ATM. No reason was given of course. It is just a withdrawal of service. My … Continue reading

Posted in Customer service | Tagged , , , , , | Leave a comment

Don’t be afraid to ask

When I started out on my own in business, I thought I knew a lot and in fact I knew very little. Why did I think I knew a lot? Well, for a good few years I had worked with … Continue reading

Posted in Business planning, Start-up | Tagged , , | Leave a comment

Politics, religion and social media for business

Here in the UK we have had an election. In the run-up, many people in my business circles have shared their opinions on the parties’ policies, and post-election they are sharing their views on those who have a different opinion … Continue reading

Posted in Business planning, Social media | Tagged , , , , | Leave a comment

Having a sense of direction

It is no good starting in business if you don’t have a plan and ambition, or you are doing so for the wrong reasons. It is no good going for a job working for someone else if you don’t really … Continue reading

Posted in Business planning | Tagged , , , , | Leave a comment

Was it small business or the internet that changed my life?

It is no secret that I started my own business after the world of employment left me, and I could not get another job. There was no grand plan. I just got “on my bike” to get some money coming … Continue reading

Posted in Referral networking, Social media, Start-up | Tagged , , , | Leave a comment

Burying the bad news

Google is being required by the European Court to allow individuals to request that certain personal information about them will; not be found in a search. This does not mean that if you already know the web address where such … Continue reading

Posted in Blogging, Customer relations, marketing, Social media | Tagged , , , | Leave a comment

School’s out

The last bell When I was at school, back in the mists of time, even when the last bell rang we could not pack up and leave the classroom until we were dismissed by the teacher. It might be different … Continue reading

Posted in Business planning, management | Tagged , , , , | Leave a comment

Small business and stress

It does not matter where it comes from. Stress is bad for you. Whether you do not organise your business so that you do not have to work all hours of the day, or whether you have family problems or … Continue reading

Posted in Business planning, productivity | Tagged , , , | Leave a comment

Falling down

  I fell over the other day. I do not make a habit of it and I was rather surprised. My first reaction after finding myself on the ground was to check for damage. Because it was a cold windy … Continue reading

Posted in Business planning | Tagged , , , | Leave a comment