Tag Archives: Telephone

Poor customer service on the carpet

The long wait We have an apartment for sale. We don’t live in it. It was my Mother-in-Law’s home but sad-to-say she is no longer with us. The flat is empty of furniture and redecorated, but the carpets need cleaning. … Continue reading

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Getting over telephone blues

You might have gathered from an earlier post that I had personal experience of running into trouble with an alleged rolling contract with the telecoms provider. I have now been advised that I have won my appeal to the OFTEL … Continue reading

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Telephone blues

As some of you may remember I think it is very important that the published telephone number of any business is answered in person by a human being. I tried to contact a couple of sole trader business advisers last … Continue reading

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Telephone warning for start-ups and all small businesses

When we start our shiny new businesses we are eager to get all the basic services in place, and these days that includes our telephone and broadband services. Read the small print It is tempting to choose the best price … Continue reading

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Cold calls, warm calls and reputation

Recently I was called on our home telephone by a female person who immediately launched into a script along the lines of “I am calling from “Anonymous” Windows to tell you about our current special promotion if you order from … Continue reading

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Telephone service and talking to clients

At the end of any telephone call, our client should feel that their immediate need is being dealt with. Continue reading

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Answer the telephone!

Why don’t businesses realise it is so important to answer the telephone or at least have someone answer it for them? Continue reading

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