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Tag Archives: Telephone
Poor customer service on the carpet
The long wait We have an apartment for sale. We don’t live in it. It was my Mother-in-Law’s home but sad-to-say she is no longer with us. The flat is empty of furniture and redecorated, but the carpets need cleaning. … Continue reading
Posted in Business planning, Customer service
Tagged communication, Customer service, reputation, Telephone
1 Comment
Getting over telephone blues
You might have gathered from an earlier post that I had personal experience of running into trouble with an alleged rolling contract with the telecoms provider. I have now been advised that I have won my appeal to the OFTEL … Continue reading
Posted in Customer service, Start-up
Tagged appeal, contract, Customer service, Telephone, unreasonable
2 Comments
Telephone blues
As some of you may remember I think it is very important that the published telephone number of any business is answered in person by a human being. I tried to contact a couple of sole trader business advisers last … Continue reading
Posted in Business planning, Customer relations, Customer service, Sales
Tagged answer, Answering machine, Customer service, sales, Telephone, Voicemail
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Telephone warning for start-ups and all small businesses
When we start our shiny new businesses we are eager to get all the basic services in place, and these days that includes our telephone and broadband services. Read the small print It is tempting to choose the best price … Continue reading
Posted in Business planning, Customer relations
Tagged broadband, contract, OFCOM, telecoms, Telephone, unfair
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Cold calls, warm calls and reputation
Recently I was called on our home telephone by a female person who immediately launched into a script along the lines of “I am calling from “Anonymous” Windows to tell you about our current special promotion if you order from … Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged cold call, customer, Customer service, Doors and Windows, polite, sales, service, Telephone
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Telephone service and talking to clients
At the end of any telephone call, our client should feel that their immediate need is being dealt with. Continue reading
Posted in Customer relations, Customer service, productivity
Tagged client, customer, Customer service, reputation, service, small business, Telephone
2 Comments
Answer the telephone!
Why don’t businesses realise it is so important to answer the telephone or at least have someone answer it for them? Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged customer, marketing, reputation, sales, service, Telephone, Voicemail
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