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Monthly Archives: July 2010
Partnering with others and maintaining standards
Since I have been running my own businesses I have been fortunate or perhaps just sufficiently prudent to choose the right subcontractors and joint venture partners. Continue reading
Posted in Customer relations, Customer service
Tagged business, contractor, Customer service, Dell, Hewlett-Packard, Inkjet printer, Lexmark, Printers, provider, reputation
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Value billing and genuine benefits
In my line of work we tend largely to bill a fixed amount per project or task carried out for our clients. There is always at the lower level a consideration of time involved so that we do make a … Continue reading
Posted in Business planning, Customer relations, Customer service, Sales
Tagged Courier, Customer service, marketing, sales, trust, value
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Why employment is the other side of the fence
I was talking recently to a senior manager of a major financial institution. She is by any measure a successful person, well paid and valued by her employer. She is a person whom one would describe as a serious IT … Continue reading
Posted in Business planning, marketing, networking, Sales, Social media
Tagged Blog, employed, Google, marketing, proactive, reactive, self-employed, self-employment, small business, Time management
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Saying “Thank you”
I guess I would not like to work in a large chain store. I imagine that at busy times, especially at the check-out it can be a pretty relentless slog, and at other times rather boring. I expect that any … Continue reading
Posted in Customer relations, Customer service, marketing, networking, Referral networking, Sales
Tagged contract, customer, Customer service, grateful, gratitude, referral, reputation, thank you, thanks
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You are more versatile than you think
As we know, there is far less job security these days. It is not just because of the recession and hard economic times. There is less of a tradition of working for one employer one’s whole life. People tend to … Continue reading
Posted in Business planning, marketing, networking
Tagged career, Chris Brogan, multiple businesses, Opportunities, portfolio, practical, recession, versatile, versatility
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The right business to start up?
People start businesses for different reasons. It might be to fulfill a dream such as running an art shop or an old-fashioned confectioners, or because they have been made redundant and think they are good enough at what they do … Continue reading
Posted in Business planning, management, Start-up
Tagged demand, hobby, redundant, skill, small business, Start-up
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Flirting with prospects and with clients and customers
I talk to many different business people, whether it is when I am out networking, on-line, or in dealing with my clients and prospects, or indeed when I am someone else’s client. From a consumer point of view generally I … Continue reading
Posted in Business planning, Customer relations, Customer service, productivity
Tagged communication, customer, management, reputation, service
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Keeping our clients in the loop
Many of us have several client projects agreed and on the go at the same time. That is the nature of many of our businesses. We all know it is important to give the client an idea of how long … Continue reading
Are we pre-conditioned for our working lives?
I was listening to a discussion on a news channel this morning in which there was a debate about the new British Coalition’s proposals to get unemployed people to where the work is by helping them re-locate, and how this … Continue reading