Monthly Archives: August 2010

Personality, marketing and business principles

Posted on August 30, 2010 by Jon Stow

I wonder if deep down our approach to business reflects our personality and we cannot change it. Continue reading →

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Telephone service and talking to clients

Posted on August 26, 2010 by Jon Stow

At the end of any telephone call, our client should feel that their immediate need is being dealt with. Continue reading →

Posted in Customer relations, Customer service, productivity | Tagged , , , , , , | 2 Comments

Networking, hunting and butterflies

Posted on August 23, 2010 by Jon Stow

As someone who runs a breakfast referral group, I follow-up visitors who have attended the occasional meeting in the past but who have not become regulars and signed on the dotted line as members. It is fascinating to hear the … Continue reading →

Posted in marketing, networking, Referral networking, Sales, Uncategorized | Tagged , , , , , , | 1 Comment

Play to your strengths

Posted on August 19, 2010 by Jon Stow

Especially when we start out in business we try to please every client or customer who comes along. I know because I have been in that position. However I have learned that we should concentrate on what we are best and most comfortable at doing, and on what is most profitable for us. Continue reading →

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It is all about getting in the cash

Posted on August 16, 2010 by Jon Stow

We have had some gloomy forecasts about the British economy recently with the Bank of England downgrading its own for growth in the immediate future. It says that growth in 2011 will be less than 3% compared with the previous … Continue reading →

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Networking butterflies

Posted on August 12, 2010 by Jon Stow

I am a keen networker. I do believe in getting out often to meet people in business and to build relationships. To me and to most of us the important part is about the building of relationships, because with that comes trust and the referrals we can give without embarrassment, and we hope the referrals we receive. There are networking butterflies who drift in and out of groups, flitting from flower to flower, never concentrating on a few. Continue reading →

Posted in marketing, networking, Referral networking, Sales | Tagged , , , , | 1 Comment

Why DIY contracts, partnership and shareholder agreements are bad news

Posted on August 9, 2010 by Jon Stow

I am really surprised at how often I have to mention the problems with using someone else’s template or altering up another contract to save professional fees. It is just that there is no substitute for paid professional and insured advice. Continue reading →

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Great gestures and goodwill

Posted on August 5, 2010 by Jon Stow

Here’s the thing. The buffet lunch was free. It was an extremely generous gesture by the host business. Continue reading →

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The perils of under-resourcing

Posted on August 2, 2010 by Jon Stow

They were never honest and said “we are at full capacity and we haven’t the resources to meet your or the clients’ needs.” That means that they will continue to fail and they will always lose clients as quickly as they get them. Continue reading →

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