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Monthly Archives: November 2011
Hard times and worse horrors
Small businesses are under the cosh in the UK. Our markets are very difficult. People don’t want to buy even when we can help them save money. I don’t sell answers which are not worth a lot more than they … Continue reading
Posted in Business planning, marketing, Social
Tagged Fair Trade, India, Rural area, Sky News, small business, support
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Mud-slinging and reputations
Muddy waters Two people I am acquainted with (and you will find no clue here as to who they are) have had really bad things posted about them on other people’s websites. One has suffered mainly innuendo about his business … Continue reading
Posted in Customer relations, marketing, Social media
Tagged libel, marketing, on-line, reputation
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Business is so simple – no science involved.
I meet lots of business owners. They may be highly gifted, but in one sense they are simple souls. They are in business to make money. That means profit. We who are business owners but who advise other businesses need … Continue reading
Working for Godzilla
A couple of weeks ago I saw an interview on a news channel with a client of one of my former employers, which was a very large firm. This ex-client of mine who I believe is also an ex-client of … Continue reading
Posted in Business planning, Customer relations
Tagged Customer service, Dale Carnegie, Godzilla, management
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Banking on being individual
In a discussion I was having with my bank’s call centre the other day I was complaining about an unreasonable charge for a payment made to my account. When I said I had been charged for something which had not … Continue reading
Telling your customers they are stupid
The other day my Mother-in-Law’s TV went wrong. It was only about four years old and was a well-known brand. It wasn’t cheap. I know because I was there when she bought it. The lady is not able to get out … Continue reading
Business gym cracker
Recently I have been getting back into the routine of going to the gym. I am quite an “old hand” at the gym, but having been “injured” a while back I got out of the habit. Still, I am going … Continue reading