Monthly Archives: February 2012

Learning from experience – the choices we make

Posted on February 27, 2012 by Jon Stow

It is only natural to wonder about “what ifs?” which are the choices we might have made in our lives but didn’t. Mostly we will form a view when it is too late to change. That is because as time … Continue reading →

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Why we need mutual respect between managers and their staff

Posted on February 23, 2012 by Jon Stow

Such is life with football (soccer) managers that we can be quickly overtaken by events, or in other words, sackings. That is unfortunate in the context that the two most successful English clubs over the last fifteen years or so … Continue reading →

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Customer service and that nice warm feeling

Posted on February 20, 2012 by Jon Stow

  French bread and letters We all like a bit of a moan sometimes. At least, I do. Recently on Twitter I complained that I had missed the post as the local collection was made early. I just saw the … Continue reading →

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Planning a small business failure

Posted on February 17, 2012 by Jon Stow

I don’t always like to be right, but when a bookshop opened in our village, I really couldn’t see how it would stay in business for very long. It has lasted only about six months and has now closed. It … Continue reading →

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Taking our business lives seriously

Posted on February 13, 2012 by Jon Stow

Playing at business You may think the title states the obvious, but some people don’t use their heads. They take short cuts in their work, such as the carpenter who does a quick botch job, or they take long holidays … Continue reading →

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You can lead a consultant to market…

Posted on February 9, 2012 by Jon Stow

Confession Here is a confession: I am a consultant. I am consulted about tax issues and I am consulted about business problems. Luckily my potential clients know where to find me. Luckily? Well, maybe not. I have to market to … Continue reading →

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Can small businesses live off referrals?

Posted on February 6, 2012 by Jon Stow

In my work I talk to many small business owners, and on a daily basis. Some in professional services are doing pretty well without making any effort to market. This is because they provide their clients with reliable, dependable support, … Continue reading →

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Careless talk costs business

Posted on February 2, 2012 by Jon Stow

One rule of business is “never rubbish the competition” because it creates bad feeling in your profession, you make your potential customers uncomfortable, and people wonder about your character. Something else we have to consider is careless talk about our … Continue reading →

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