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Monthly Archives: July 2012
Do I deserve to be whipped?
Out and about I am about on social networks mainly for marketing purposes. At least that was how it was in the beginning. However, having built relationships on-line, some become friendships on-line or off-line. I enjoy discussions in various forums, … Continue reading
Posted in Blogging, marketing
Tagged Internet forum, marketing, networking, opinion, reputation
2 Comments
The writer of letters
The writing habit Quite a lot of my work involves writing. I write to clients, and I write to tax authorities and I write to service providers on behalf of my clients. I write articles and I write web … Continue reading
Posted in Customer service, management
Tagged Calvin Coolidge, communication, complaint, Customer service, letter, paper, planning
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Amateur emails addresses and unbusinesslike appearance
Starting in business we are eager to get our telephone number found and to have all lines of communication open. After all, what we need is customers, and if no one can contact us we will not get any. Right … Continue reading
Posted in Customer relations, marketing
Tagged Email address, professional, reputation
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Low value clients
When you start out in business for yourself and are providing a service, there is a temptation to take on any client thinking it is all grist to the mill. Each new client will bring in a bit more money. … Continue reading
Shops and the personal touch
Times are changing There is no question that shopping has moved on in the last couple of decades. It has moved to out-of-town retail parks and it has moved on-line. As a result, many shop premises in the UK … Continue reading
Posted in Business planning, Customer relations, Customer service
Tagged Customer service, friendly, High Street, Mary Portas, personal touch, Retail, sales
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Last chance to buy! Last chance to register!
Do you get those annoying emails saying either of the above? How often can you remember having had a previous email offering you the same opportunity? You probably didn’t. The sender is trying to make you think you are going … Continue reading
Posted in marketing, Sales
Tagged Mike Michalowicz, sales, Toilet Paper Entrepreneur
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Mind control? It’s your business.
Mind your own business The great thing about having a business is that it really is your business. How you run it is your business too. Now I am assuming that you will know when you need advice from … Continue reading
Posted in Business planning, Customer relations
Tagged morality, reputation, small business
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Getting out of our depth in business
A raging storm As I write this there has been a furore about certain wealthy or high-earning celebrities who have been involved in tax avoidance schemes in the UK. The furore is because of anger that these rich and … Continue reading
Plumbing the depths and ruining a business reputation
Less than professional While I am talking about reputations, which I was the other day, have you noticed the comment threads on some of the professional websites? Often one can have a perfectly well-chosen and appropriate piece ultimately damaged … Continue reading
Posted in Business planning, Customer relations
Tagged reputation, respect, responsibility, Social media
1 Comment