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Monthly Archives: August 2012
Do you really have a business? Part 2
Out in the country Last time I discussed the problems for a catering-type business in town, in part limited by the premises and the high rents. At least if they had proper footfall they could make money with the right … Continue reading
Posted in Business planning, Customer service
Tagged marketing, quality, reputation, sales
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Do you really have a business?
Leaving jobs I see many small business owners during the course of a year. Some are ongoing clients and others need advice but not a continuing service. In the current economic climate there are many people who have been made … Continue reading
Sometimes losing customers is not our fault
We have all lost patrons of our business, or, if we have only just started, we will lose customers in the future. When someone leaves us, it is always important to get feedback. Has something one wrong in our delivery? … Continue reading
Posted in Business planning, Customer relations
Tagged Business Services, customer, Customer Management
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Why consistency and continuity of service is important
Shopping for essentials As consumers, when we are out shopping we have an expectation of what we can buy. We do not like to be disappointed to find that what we want we can no longer get. At our … Continue reading
Posted in Business planning, Customer service
Tagged consistency, Customer service, Fair Trade, iGoogle, reliability, reputation, Walmart
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Redundancy at 50 or even 45 – Part 2
The man who fell to earth We discussed the other day our accountant who has been unemployed for three years and is now 50. We have heard about the dramatic drop in income, about living on cheap food, the problem … Continue reading
Posted in Business planning, Start-up
Tagged Jobseeker's Allowance, recruitment, Start-up, Unemployment
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Redundancy at 50 or even 45 – Part 1
Hard times There was a story published recently in the Daily Mail about an unemployed accountant who has fallen on hard times. He seems to have lost his employment in his late forties. That is an all too familiar … Continue reading
Posted in Business planning
Tagged Employment, experienced, Job hunting, mature, redundant, Unemployment
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On-line networking when you don’t see the wood for the trees
The numbers The other day I saw in my Twitter stream a conversation between two people I know moderately well, and like too. I don’t want to offend them if they read this, but one said she had increased her … Continue reading
Posted in marketing, networking
Tagged conversation, Online Communities, Social network
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