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Monthly Archives: September 2012
Reputations, referrals and let-downs
If we get a referral from a colleague or fellow business person, it is very satisfying of course, but we have to live up to the recommendation. If we run our businesses as efficiently as we can and offer a … Continue reading
Posted in Customer relations, Referral networking
Tagged Customer service, networking, referral, reputation
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Your customers are your most valuable business assets
More clients? The other day a local business lady said “I really need more clients”. Well, most of us would like more. However, what our friend was really saying was that she had lost quite a few recently. I … Continue reading
We who hesitate
The art of procrastination I was amused by this good piece by Rowan Pelling, about procrastination. Mind you, four years tax returns outstanding? I am sure we can help. Horace is described as a self-help writer in the BBC piece. If … Continue reading
Quantum hop
Regrets, we have a few I guess most of us remember certain points in our working lives where we think we could have made a better decision. When it is a question of our own careers as employees we … Continue reading
Posted in Business planning
Tagged planning, Quantum Leap, Sam Beckett, small business
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Names you shouldn’t call yourself
It is no secret that I don’t like the term “social media expert“. You can’t be an expert on a vast subject and know everything that is going on. You have to be a specialist in some areas, know how … Continue reading
Posted in Business planning, marketing
Tagged expert, Marketing and Advertising, reputation, Social media
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Do you really have a business? Part 4
A few years ago I said I would help a friend who was thinking seriously about buying a nightclub or “venue”; that is one which had live entertainment. Of course I was happy to help my friend, and said she … Continue reading
Emulating and bettering the best in business
Cyber wars There was an interesting take recently on the Apple v Samsung wars, in which accuse the other of violating their intellectual property particularly with regard to mobile or cell phones. Apple had a really big win on … Continue reading
Posted in Business planning, Customer service
Tagged Customer service, Pentax Spotmatic, quality, referral, reputation, Yashica
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Do you really have a business? Part 3
Putting all your eggs in too small a basket Leisure renting is popular. Those who know me better are aware that I have an interest in let property. There is quite a boom in buy-to-let even in these difficult times. … Continue reading
Posted in Business planning, Sales
Tagged Accommodation, location, marketing, sales, Travel and Tourism
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Sales and marketing and the butcher’s apostrophe
It is always dangerous to write about grammar, spelling and punctuation. We all make the occasional mistake. In writing a blog post like this we’re all allowed the odd contraction (see?) to be more conversational than we might be in … Continue reading