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Monthly Archives: December 2012
Your customers’ sense of belonging
A smiling face I had occasion to go into my local bank branch yesterday. As I walked to the service till, the cashier (teller) said with a smile “Good morning, Mr. Stow”. How did that make me feel? Well, … Continue reading
Posted in Customer relations, Customer service
Tagged Customer service, loyalty, personal service
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Business, family and friends
This is a business blog, and I do not write much about family issues. Yet we cannot run a business easily without the support of our families and unless we are mostly happy. If we do not have these two … Continue reading
The decline and fall of a successful business
Sun roofs Once upon a time there was an entrepreneur (except they weren’t called entrepreneurs in those days) who had a brilliant idea for a business model. He put it into action, offering a type of franchise and took … Continue reading
If a tree falls on your business…
Are you on top of your business finances, managing your cash flow, your sales takings ratio to money going out? Are your orders coming in well? Are you attracting new business? Do your staff have any issues? Are they happy? … Continue reading
More time-sheet follies
Hammering home my point about time sheets, remember how much we are selling in terms of our know-how. For those hung up on charging for time spent on each job, if you must think about time, remember how much of … Continue reading
Posted in Business planning, Sales
Tagged Time management, time sheet, value pricing, value selling
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Dealing with yesterday’s men and women
Old times In 1970 the Labour Party published a poster during the General Election describing the Tory opposition as “Yesterday’s Men”. It was a short-lived element of the campaign and was withdrawn very quickly. The Labour Party lost that … Continue reading
Posted in Business planning, Sales
Tagged Time management, time sheet, value, value selling
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