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Monthly Archives: June 2013
Take a break!
We know that work stress can burn us out even when we are young. One of my colleagues had a serious breakdown through stress when still in his twenties. Of course it is important to get on in our working … Continue reading
Posted in Business planning, productivity
Tagged Generation Y, health, Mental Health, relaxation, Stress, Time management
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Ethics, confidentiality and loyalty in business
Once upon a time My first job was with a bank which operated mostly overseas. When I joined I signed an oath of secrecy and promised not to divulge any aspect of a customer’s affairs. Having done that, even … Continue reading
Do you supply your services 24/7?
As a professional person it is important to respond to clients’ questions promptly. Gone are the days when generally a client would write a letter and would be happy to have had a reply within a week. Now they mostly … Continue reading
Posted in Business planning, Customer service
Tagged Customer service, organize, planning, Social media, Time management
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Losing an ungrateful customer
Usually we are not happy about losing a client. Sometimes it is our own decision of course when keeping them on is not cost-effective. They might be very demanding but will not reward us by agreeing a higher fee. It … Continue reading
Dealing with time-wasters and tyre-kickers
Many of us who offer professional services get enquiries from people who do not really want to buy. The problem has been the subject of a debate among several of my colleagues and friends, and we have different ways of … Continue reading
Posted in Business planning, Sales
Tagged freeloaders, sales, time-wasters, tire-kickers
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Tailoring your offering to suit the client
Package deals In many businesses, including my general area, it is customary to quote package prices. For example, there might be a price for a tax return, and then a price for self-employed accounts and a tax return, one for … Continue reading
Posted in Business planning, Customer relations, marketing
Tagged marketing, sales, value
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