Monthly Archives: October 2013

Don’t be afraid to ask for help in your business

Posted on October 21, 2013 by Jon Stow

We have all seen how having too many customers coming in at once can ruin the reputation we have built. We have to take tough decisions to turn away business and if we handle ourselves well then we may even … Continue reading →

Posted in Business planning, Customer relations | Tagged , , , | Leave a comment

Are you really giving your customers what they want?

Posted on October 15, 2013 by Jon Stow

If you have had clients or customers for a long time, do you still know what they expect of you? Have you asked asked them recently? The trouble is that it is easy to assume we know what they want. … Continue reading →

Posted in Customer relations, Customer service | Tagged , , | Leave a comment

Over-reaching in your business

Posted on October 7, 2013 by Jon Stow

Over-stretching One of the easiest mistakes to make in a small business, and especially in start-ups, is to take on every new prospective customer or client who walks in the door. The other day a small group of us (actually … Continue reading →

Posted in Customer relations, Customer service | Tagged , , | Leave a comment