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Monthly Archives: March 2014
The hard sell and me
Playing hard ball When I moved from employment to running my own businesses I did a few sales courses. The first one I was obliged to undertake as it went towards getting and accreditation with a membership organization. The technique … Continue reading
Getting advice for free
Last time I mentioned those time-wasters who call or email on the pretext of getting a quote, or sometimes even without the pretext, just to get free information. It is so annoying. However, we can understand that not everyone wants … Continue reading
No time-wasters?
I do not like having my time wasted. However time-wasters are hard to avoid when they telephone to try to elicit free information or professional advice, even though they should know that free advice is not worth the paper it … Continue reading
Turning the business around
Sometimes business declines because there is a lack of demand for the product or service and no amount of clever marketing is ever going to increase sales. Recently I saw a feature on a news programme about a firm making … Continue reading
Picking good clients is like appreciating fine wine
As you know, I do like to be appreciated by my clients and do not like being seen as a commodity. I am not a wine snob. I do not know all that much about wine. However I do appreciate … Continue reading
Are you making up the numbers?
Just because I do not like to be seen as a commodity does not mean that I can influence the thoughts of everyone who sees my business offerings in that light. Unfortunately there will always be people, whom we may … Continue reading
Posted in Business planning, Customer relations
Tagged Customer service, planning, respect
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