Monthly Archives: April 2014

Forgiving the tyre-kickers

  Most of those who inquire after my services know what they want. They know that what I do will give them value. If they do not understand that, I hope I am able to persuade them of the value … Continue reading

Posted in Sales | Tagged , , | Leave a comment

School’s out

The last bell When I was at school, back in the mists of time, even when the last bell rang we could not pack up and leave the classroom until we were dismissed by the teacher. It might be different … Continue reading

Posted in Business planning, management | Tagged , , , , | Leave a comment

Here’s not looking at you

Even walking down the street, there are people with whom we have a connection. We exchange glances and we smile. We smile about the weather, their child, our dog, the shop window we peer through. We recognise those we pass … Continue reading

Posted in Customer relations | Tagged , , , , | Leave a comment