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Monthly Archives: February 2015
Mutual trust between client and provider
As a young chap I got my amateur (ham) radio license. I passed the exam and took and passed my Morse test at the Post Office Headquarters in London. I was very active while I was still living with my … Continue reading
Solving the problem. Or not?
We who provide services are paid to solve problems. aren’t we? If a client comes to me worried about an issue she has, it would not help for me to just say “Oh dear, you are in a mess”. She … Continue reading
Posted in Customer relations, Customer service
Tagged Customer service, reputation, respect, value
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