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Monthly Archives: August 2015
Banking on your small business customer service
I had a letter from a bank telling me that I would no longer be able to withdraw money from a savings account at an ATM. No reason was given of course. It is just a withdrawal of service. My … Continue reading
Posted in Customer service
Tagged Customer service, Hutber's Law, reputation, responsibility, small business, trust
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Twitter? How do you find the time?
I was asked the above question over lunch at a meeting of tax practitioners. I was a bit surprised, but on reflection the guy asking is an employee. He is engaged to work on particular clients and tasks which are … Continue reading
Posted in Business planning, Social media
Tagged marketing, Social media, Time management, Twitter
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Don’t be afraid to ask
When I started out on my own in business, I thought I knew a lot and in fact I knew very little. Why did I think I knew a lot? Well, for a good few years I had worked with … Continue reading
Great sausages, but plan your business in advance
A long time ago when I was in my early twenties, my Mum thought she would like to run a pub, a free house which is one not tied to a brewery. This was following lunch at a very good … Continue reading