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Monthly Archives: November 2015
My Twitter for business rules
No politics No following back of people using software to follow me No following of people who just post quotes No following of those who intend to be offensive whether with swear words or wind-up comments Follow genuine likeable people … Continue reading
Never assume
When I started my first job, every bit of work I did was checked by a more experienced guy. I remember being asked why I had calculated a client’s dividends for his tax return without having evidence they had been … Continue reading
Posted in Business planning, Customer service
Tagged communication, Customer service, planning
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Banking on personal service
The local branch of my bank has closed. Gone are the friendly cashiers (tellers), the greetings (“Good Morning, Mr. Stow”), the feeling of being valued as a customer. The other day I had to pay in some money and went … Continue reading
Posted in Customer relations, Customer service
Tagged service, small business, trust, value
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How do I compete?
“How do I compete?” That was a question recently put by an accountant who has another 125 accountants within a five mile radius. The easy answer might be “don’t”. Give in and do something else. Then again, there is a … Continue reading
Posted in management, marketing, Referral networking
Tagged cooperation, marketing, specialise, specialize
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Shooting the messenger
I had a client “sack” me last week. He did not have the grace to tell me in person. Actually he telephoned to check my email address, which he had used many times, and when I asked after him, he … Continue reading